I know many of you will agree with me when I say it’s easier to lick your own elbows than get a helpful answer you’re looking for from a customer service executive. Its true actually, they will be able to answer every possible question in the arsenal including why they are so incompetent but won’t have a single clue about what the customer query is. Now you can settle with the good-for-nothing answers when it comes to getting the wrong dress size which you ordered online. But when it comes to choosing a web hosting provider, you cannot afford to settle with poor services. You need necessary insights about the provider and the best way to find it is by calling their customer service department. Below, I am listing some pointers which will help you determine the provider’s customer service proficiency which will help in finding an ideal web host provider.
Ask Intelligent Questions
Get inspired from “Dora, the Explorer”. Do you notice that the little kid asks the right questions and your kids are able to answer them correctly? My point is, you can find a lot about a company by asking the right questions to the customer service sector. Question about anticipating customer needs, their method of tracking the point of error through by asking its customer etc. will enable you to judge the efficiency of the web hosting provider.
Consider Accessibility Options
An ideal provider should have 24/7/365 customer service availability .This is because you don’t know when the network decides to play dirty. It will not care that some critical information needs to go up online at that particular moment. Narrow down your search by short listing companies which have 24 hour availability. You should also research for providers who have basic troubleshooting sections for the most commonly occurring problem.
Investigate the service quality
While outsourcing is not always a bad idea, high standards of quality is expected no matter what. You should not be in a situation where you have a query and have to listen to 40 minutes of a flute solo because the technical personnel who received the call was a replacement who hasn’t been trained yet. Decide upon a company which can answer your call at 2 o’clock in the morning and still provide the best service support.
Find out about cash back schemes
Since you’re paying for the services, it is only fair that you should get the money back in case the services are unsatisfactory. Information regarding this can be directly found out through the customer service portal. If the company does not have such schemes, you may strike it off your list.
Finally, never settle when you can get the best. Make sure that the chosen web hosting provider gives you a consistent service at high standards. Remember that it’s not always easy to explain technical jargon in layman terms. Look for a company which will listen to you and provide you the necessary support no matter when. It should feel like love, once you find it, you never go wrong.
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