Go Daddy’s CIO Augustine Goldman, through an official blog post explained the events that lead to the site’s breakdown. It confirmed that a series of perfect storm of network failures were responsible for the outage, and that the site was not hacked.

In the blog post, Goldman answered that the DNS server of the company answers about 10 billion DNS queries everyday, over 41 million DNS zones.

The September 10 event, says Goldman, “pushed many of our routers beyond their capabilities.”

“There was not a single issue that caused the service disruption,” writes Goldman. “Rather, it was the combination of multiple factors. The combined factors that contributed to the service disruption were: Router memory exhaustion; Router hardware failure modes; Containment.”

The investigation report said that Go Daddy’s routing hardware failed to transfer a very large routing table to the Forwarding Information Base. The routing hardware fell back to software switching mode and the routers’ CPUs did not transfer the packets.

“Within minutes of the beginning of the event, a recovery procedure was executed and the errant routes were removed from the routing protocol of all of our routers,” writes Goldman. “The procedure relied on a standard response from the routers’ software – remove the routes from the FIB and begin forwarding in hardware again. This coupled with normal tiered DNS caching should have minimized any service disruption that could possibly have been caused by the change. This timeout mechanism did not execute.”

Go Daddy says it has filtered routing information from the network, and has restored the routing table. It restored services as it brought back the pods online.

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After five months of launching the cloud server product in May, Go Daddy has closed the new model. It has preferred to just continue with its traditional products and services.

The cloud services were called ‘pay-as-you-go’ and were launched in the month of May, this year.

The link to the cloud services page was redirected to the home page. But last week, the cloud services were still active.

“After reviewing all of our hosting products, we decided to double-down on our shared hosting and site builder products and invest to win in these spaces,” Harris quotes from the letter. “As part of this focus, we will discontinue Cloud Servers as a stand-alone product.”

Go Daddy remained unavailable for comment; the CIO of the company Augustine Goldman confirmed the news.

“We are focused on SMBs and SMBs don’t use our Cloud Servers product the way we are offering it now. So, in the weeks ahead, it won’t be a stand-alone product in and of itself. However, we plan to continue developing cloud technology into our other hosted products,” he wrote. “We will continue to support existing Cloud Server customers in a variety of ways.”

Go Daddy is the first hosting company to have officially withdrawn its cloud services after joining the race with the other hosting providers. Many web hosting giants popularized their cloud products, like Amazon with their highly successful EC2 product.

This move by Go Daddy has created a stir in the market and has lead to reports that the traditional hosting providers are not well equipped to compete with the cloud server markets.

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