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    1. #1
      arguss is offline Addict
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      End-user tech sales support

      Think while using reselling, in-house support is a must. Innohosting.com offers end-user tech sales support, what have you heard of that? How effective is that?

    2. #2
      SiberForum is offline WHC Administrator
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      about what? About end user support? I suppose that for the resellers it is very important when nead company provide indoors support. That is a big plus for reseller hosting.

    3. #3
      arguss is offline Addict
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      Thanks, any other opinions?

    4. #4
      Gineey is offline Newbie
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      Most of Reseller Hosting providers, offer Anonymous Tech support to resellers end users, that is required to timely handle and sortout the end user problems. Resellers mostlly those who are actually not very technical or cannot affort to monitore End user hosting on 24 x 7 days basis, need "End User Support"

      However, if there is a company which can provide SALE's support for Resellers, will be a rocking company, as resellers would be morethen happy to pay if they get sales support too.
      But, webhost may not be linking the same
      Gineey - Sales JodoHost.com
      Windows VPS, HSphere Reseller, ASP.NET, ColdFusion & more!
      True 24x7x365 Live Support, Microsft Gold Certified Partner
      Hosting over 85,000+ websites across 100+ countries!

    5. #5
      intri_ga is offline Addict
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      As I see innohosting.com provides 24x7 live chat and toll free telephone technical support for their customers, think not many companies can offer the same services.
      In any case in-house support means much.

    6. #6
      SiberForum is offline WHC Administrator
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      Quote Originally Posted by Gineey View Post
      Most of Reseller Hosting providers, offer Anonymous Tech support to resellers end users, that is required to timely handle and sortout the end user problems. Resellers mostlly those who are actually not very technical or cannot affort to monitore End user hosting on 24 x 7 days basis, need "End User Support"

      However, if there is a company which can provide SALE's support for Resellers, will be a rocking company, as resellers would be morethen happy to pay if they get sales support too.
      But, webhost may not be linking the same
      If you have possibility better to run that under own name. But on the very begging that is very important (for resellers first off all) main company supports them.

    7. #7
      JLHC is offline WHC Moderator
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      Quote Originally Posted by intri_ga View Post
      As I see innohosting.com provides 24x7 live chat and toll free telephone technical support for their customers, think not many companies can offer the same services.
      In any case in-house support means much.
      Actually InnoHosting's live chat and phone support are only available for their clients. End user support only covers the ticketing part.
      James L. | Hosting Companies I Am Involved In:-
      Aspiration HostingMagento CDN Hosting
      SpeedySparrow ● LiteSpeed Hosting on the Cloud
      No Frills Reseller ● Simple and Affordable Reseller Hosting

    8. #8
      LiquidBlueX is offline Newbie
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      I like the idea of the host to provide end-user support, however not many do :-/

    9. #9
      Gineey is offline Newbie
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      Quote Originally Posted by SiberForum View Post
      If you have possibility better to run that under own name. But on the very begging that is very important (for resellers first off all) main company supports them.
      If we talk about Technical support, then right, yes it is very important for reseller to have end user technical support. This will not only help reseller to maintain their credibility, also help host to get more account though that reseller's creditability. His end users will be pleased as they can have 24 x 7 days tech-support contact and get their problem sort-out in time.

      But Sales Support for Reseller is a different idea.......
      Gineey - Sales JodoHost.com
      Windows VPS, HSphere Reseller, ASP.NET, ColdFusion & more!
      True 24x7x365 Live Support, Microsft Gold Certified Partner
      Hosting over 85,000+ websites across 100+ countries!

    10. #10
      NeverSTOP is offline Account Disabled
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      I think support is necessary only for the clients of innohosting.com services, who else needs it?
      Ticket system is effective in many ways and I have heard they reply very fast.


     
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