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Thread: Support Questions
04-05-2003, 05:15 PM #1northwindGuest
What kind of support questions are the older hosts recieving.
Lately 80% of our support tickets talk about e-mail.
04-05-2003, 07:39 PM #2eHostSpaceGuest
mine's about using cpanel
04-06-2003, 01:31 PM #3webtechGuest
Nowdays lots of email problem. I guess there are lonts of networking problem going.
04-06-2003, 04:01 PM #4kkGuest
Yes, we generally get questions about email aswell.
04-06-2003, 07:32 PM #5northwindGuest
Its just weird though, We suddenly been getting a lot of e-mail questions.
I wonder if it is because the mail system on cpanel is becoming, unstable?
04-06-2003, 07:44 PM #6eHostSpaceGuest
i don't get any email complaints from my clients, though
04-08-2003, 02:18 PM #7northwindGuest
No complaints, Just questions on how something doesnt work an such.
04-09-2003, 12:51 PM #8renceGuest
We tend to get a number of questions about email as well. Other quite common questions are about ftp.
Next on the list is questions about services such as Apache, DNS, and even Halcyon iASP.
04-10-2003, 11:11 PM #9northwindGuest
hmm...second we be how to set-up their dns on their domains to match ours =P.