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05-24-2006, 07:56 AM #1thenomad_Guest
Warning - EV1 Servers - deleted all data from server
We've been a client of Ev1Servers.net for almost four years now, and we've been running an important site on their servers.
Yesterday, whilst calling to clear up an interruption of service, I was told that they had just deleted all data on our server and re-sold the machine, less than 20 days after an invoice was due.
We received no warning of the deletion by phone or email. We've lost all data on that server and have probably lost one of our oldest and most important clients as a result.
(On the phone, Mary, the supervisor I eventually spoke to, was totally unapologetic, evidently feeling this was an entirely reasonable course of action for them to take. I didn't even get a "sorry for your trouble". I don't believe I've ever spoken to an alleged senior customer support person so unhelpful or unsympathetic.)
Needless to say, I'm absolutely furious. We're in the UK, so litigation isn't really practical. We're working to restore the server (as always when things go absolutely pear-shaped, we didn't have a recent local backup).
Just thought I'd do my bit for the Collective Knowledgebase by warning everyone - if you value your data, don't host it with EV1.
05-24-2006, 08:15 AM #2
- Join Date
- Feb 2006
Did you have any files on the server that violated the TOS and AUP?DevNerds.com
05-24-2006, 12:18 PM #3
- Join Date
- Dec 2005
I think they should have just turned your server off, instead they made you feel that it was safe not to pay an overdue bill.▲Abe Fazelpoor / email@example.com
▲Cari.net Better Servers, Better Service.
▲1-888-221-5902 ext. 102
05-24-2006, 02:57 PM #4
- Join Date
- Aug 2004
Do they specifically say that they will not wipe the server if payment is less than 20 days late? If so then its quite reasonable for them to terminate. Still I think they shoudl have given you some warning.http://www.datacentertalk.com
05-25-2006, 10:11 PM #5tsharkGuest
I personally dont like Ev1 servers, too many illegal websites are hosted on their servers and I never have trusted them. Now that I hear your data was erased without warning goes to show you that you shouldnt trust ev1. Checkout http://www.layeredtech.com they are an amazing dedicated server company.
06-16-2006, 01:56 PM #6zogmo_daveGuest
I actually used to be a technician there. One of the main issues I knew of was the beaurcratic seperation of the software technicians and the Data Center. Inherently, when you have a system such as that, information will fail to be documented and it sometimes ends up in catastrophic loss. I can't count the number of times in which a server was comprimised and then given the reinstall/slave treatment but all data was lost on a drive that was never effected in the first place.
The proiblem was that when you have 2 seperate technicians handling 2 seperate aspects of an issue; hence a communication barrier. A client could have 2 or 3 drives, one would fail, and then either the wrong drive was lost or it was simply formatted and deleted. It was fairly common place. Mind you this was over a year ago.
I think It's very important to have technicians that not just speak with you concerning your software issues but have the ability to walk to your server and do exactly what you ask of them. That a very important quality to me.
07-26-2006, 01:28 PM #7
- Join Date
- Aug 2003
I am sorry to hear about the lost data. I always urge all our customers to make sure they have a recent backup of their entire site. You never know what is going to happen when least expected.
I have heard a lot of poor reviews of EV1. I have read pleanty of raving good reviews as well.
You get that, when you have the kind of customers that they attract. People looking for getting the most when paying the least seem to have more complaints than people that pay the extra few dollars a month for a higher quality hosting service. So, yes, there would be a larger amount of complaints about them, especially since they are a huge company.
However, in their defense, and in defense of the entire hosting industry, you didn't pay your bill.
Their terms clearly state service intrruption after 10 days past due. Then, they can deside when to completely terminate your account with them. You say less than 20 days. Maybe in the UAP, there is something about 20 days, but in their terms it has no set time after the 10 days.
Now, if you don't pay your phone, or electric bill, they turn you off after so many days. Would it be their fault if you missed an urgent call, or missed your TV show?
No. They simply turned off the serices that you didn't pay for.
Sorry, but if you weren't going to pay the bill, you should have had the foresight to copy the site data.
If we have customers that don't pay their hosting or dedicated bill, we have to close their account so we can replace them with a paying customer. Sure, there are grace periods, but it sounds to me like you went beyond their grace period, then want to blame them. That is just not fair to them, and it is not fair that you would think that way.
They have a business to run, and when businesses get that large, you get less grace than you would with a smaller company that needs every customer, so they can survive, or grow.
I find your complaint completely without merrit.
The only person that is to blame here, is the person that didn't pay the bill, and expected a free ride.
Sorry for the bluntness.