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Thread: DO u use perldesk
03-31-2003, 03:02 PM #1PaulGuest
Do u use perldesk? How do you have it set up? I just finished installing it and have it set up to accept support and billing via email and the web help desk.
What I am wondering is what do you do once you have responded to someones email? Since I have it set up to take care of two departments I have to use a generic email. Should I just put something at the bottom of the emails Perldesk sends saying somethig like: "This ticket is now closed. If problems persist please open a new ticket by e-mailing support@ or billing@"
From what I figure this is really the only way to do it and still have your support email going to Perldesk.
04-01-2003, 04:28 AM #2eHostSpaceGuest
Saw the trial at their site. Quite impressed.