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07-18-2005, 08:36 AM #1
- Join Date
- Feb 2004
Podcast 21 - Open Source Control Panel, Outsourced Hosting Support
On this edition of the [url=http://www.webhostingshow.com]Web Hosting Show[/url] podcast show we covered open source control panel solutions out there, domain name registration help, my thoughts on WYSIWYG editors and why outsourcing Web hosting support is both good and evil.
[[url=http://www.webhostshow.com/showarchives/WebHostingShow21.mp3]Download the Web Hosting Show![/url]]
Now a few shows back I mentioned the topic of Web hosts outsourcing their Web hosting support to other companies outside of the United States. Do you know who exactly is answering your help desk tickets? Most people really don't care, but I am here to tell you why you should care.
There are hundreds, if not thousands, of Web hosting gurus out there that are going unused or unnoticed because of this current trend of sending support requests out of the country. Why is it done? The reason is, is that it is a lot cheaper to have a guy in India answering your clients than it is having a guy in Texas doing the same job. Money shouldn't be such a big issue, but in the world we live in today, money is pretty much what makes the world go around.
In the Web host defense though, I do have to say that it is handy to have a guy in India answering your calls when nobody else is around. I doubt you would find too many people willing to work a 1:00 AM to 7:00 AM shift here in the states. Over in India or some other country, it is daytime when it is night here, so then it is a little easier to excuse Web hosts for these kinds of actions.
I recently got an e-mail from Mike, one of the loyal Web Hosting Show fans. He wanted to know if I knew of any free solutions in the Web hosting control panel world. Well Mike, I know of at least two!
If you know of any more open sourced control panel solutions out there, be sure to let me know!The Web Hosting Show - The Voice of the Web Hosting World
Think of it as talk radio mixed with Web hosting discussion for both Web hosts and Web hosting clients! New episode every Monday!