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07-14-2005, 04:01 PM #1chris911Guest
GlobalHosters.net -> Anyone have any suggestions?
I'll let this cut and paste of the trouble ticket speak for itself.
If anyone has any suggestions of how to get this resolved please let me know. I'm thinking perhaps they'll at least respond in a public forum since they've abandonded the ticket system and phones and PM's touted as their preferred method of response.
Home > Ticket List > Ticket Status: YRU-38923
14 Jul 2005
Last Update: 14 Jul 2005 02:28 PM
Last Replier: Chris
Department: Customer Service
Created On: 11 Jul 2005 11:02 AM
TeamSpeak Hosting Refund
Posted on 11 Jul 2005 11:02 AM
Stephen & Lee,
I've attempted to contact you for a considerable time this morning via telephone. I'm not sure if you're aware of it, but your line seems to be down.
I'm following up with you in regards to the refund promised to my members for TeamSpeak hosting that was cancelled.
It has been over 2 months since we cancelled your services and you (Lee) confirmed that a refund equating the total billing for the 8 months remaining would be sent. (I still argue that this should have been 9 months due to the constant issues from day 1 of our account transfer to Globalhosting - but I'm cutting my losses and no longer wish to argue.)
What is the status of this refund?
We had requested that it be made via PayPal or credited to the card (the IMMEDIATE manner in which you received payment from us) but were told that you could only refund us via check and we could expect to see this check in 4-6 weeks.
I look forward to your response. I would prefer that it come directly to my email or with a personal call than this ticket system, but will take what I can get at this point.
Posted on 11 Jul 2005 12:18 PM
Please be patient while I look into your request.
Director of Human Resources and Customer Relations
GlobalHosters.NET- Hosting the World
Toll Free Phone: 888-669-1746
Posted on 11 Jul 2005 01:28 PM
Thank you, Lee.
I look forward to your prompt response to a rather simple issue.
Posted on 12 Jul 2005 07:27 PM
I'm trying to be patient, Lee.
But we're approaching 34 hours since I've contacted you. May I inquire as to a status without seeming "impatient"?
30+ hours should be MORE than enough time to track this refund promised.
Posted on 13 Jul 2005 11:22 AM
Several of our members balked at the GlobalHosters change over after finding many issues on different hosting forums.
I continued to stand by the integrity of your organization (although try as I might, I was unable to stand by it's servers stability) even when we cancelled our service with you. I did not allow any public posting on our sites or elsewhere by our members in regards to our hosting challenges faced with GlobalHosters.
I'm hoping that you are not going to prove that this was a poor choice on my part.
Integrity is everything for small businesses.
What is the update 48 hours after I've asked for a status about a refund that has not only been delayed but is now late beyond the date of delay?
Posted on 14 Jul 2005 10:53 AM
72 hours, Lee.
Is this patient enough?
Posted on 14 Jul 2005 02:28 PM
Spoke to Lee who says that he is no longer taking care of this ticket due to "computer problems" (moving, perhaps?)
Left a message hours ago with Stephen and have, of course, not had a response.
Not a SINGLE courtesy call has been made to let us know we aren't being avoided.
Not a SINGLE email has been sent to let us know we're not in the process of being ripped off.
Is this your way of letting us know that you've decided to take the route of theivery? Not refunding us or responding to numerous attempts to call, PM (via AIM), submit tickets, etc. is simple theft.
I suspect you pay for the time used on your 888 number while people are on hold. While I hate to sit on hold, I'll gladly do so via speaker phone from dusk until dawn in an attempt to contact someone this evening. Surely it rings somewhere considering I reached Lee today (who now does not answer) on his mobile.
In the meantime, I've been doing my own homework and have found issues similar to this on several boards. It would seem I should have listened to my members when they warned me of GH's integrity and support issues.
I hope you'll prove me wrong and repay us immediately via electronic payment. (we both know you've not cut a check.) It's LONG overdue.
Still doubtfully awaiting contact phonenumberhere...
07-15-2005, 10:41 AM #2bliksterCGuest
That's a really unfortunate and frustrating situation you're in, Chris
Although there are always two sides to the story, your side of the story is looking like the host is giving you a run-a-round for your refund. It seems like you've had problems since the get-go so I suggest making a claim against your credit card and getting out of this time consuming situation so you can move on to running your business.
Learn from the situation and don't sign up for an annual plan with a host until you've hosted with them for a couple months and are comfortable with their level of service and support
07-15-2005, 10:47 AM #3
- Join Date
- Oct 2004
Indeed very tricky situation to be in . You can complain to your credit card company as blik said and see what they have to do . Yearly plans always have problems but people choose them because when you prepay a year in advance then you get some freebies and discounts etc but I would never recommend that to anyone .
You need to test the service at least six months then prepay one year . Good luck█ For Reliable and Affordable Web Hosting Packages, Please visit kooshin.com
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09-04-2005, 12:30 PM #4
- Join Date
- Sep 2005
I would send up a chargeback in your case. Caller your credit card issuer.
09-05-2005, 12:42 PM #5JeffEDHGuest
This is kind of an old thread but it is always good to keep members aware of things like this. Its a good idea to take advantage of a month free offer that hosting companies are offering to make sure that you are going to receive everything you want. This way, if you have problems, you can cancel before any charges incur.
I hope you have been able to remedy your situation Chris911!