Best way to make your client happy

[webtech]

What is the best way to make your client happy.

Thanks
Shan

[northwind]

Well, It depends on whose fault it is.

If it's your's then offer free hosting for a month

If it's not, then try to assist them in any way.

[eHostSpace]

Depending on their demands. If it can be met, then do so in the shortest possible time.

If it cant be met, tell them nicely.

[eHostSpace]

nono..do not negotiate..sound more professional..that will do

[zPointe]

Who said anything about something being someones fault? Overall, provide a great service - be repsonsive, kind, and professional. Give them incentives every now and then, a free month of hosting for being a client for six months, et cetera. Some clients may not like to be bothered but check up on them every now and then. If you have an IM contact of theirs, message them, get to chatting.

But of course, you can't always please everyone.

[eHostSpace]

yeah true .. what you say is true ..
incentives is good

[HarborNetworks]

I really don't think initiating chats with customers is a good idea. I have seen where the customer begins to abuse that "relationship" and they won't leave you alone. Before long you will dread coming online as hundreds of customers are contacting you. I did online support over ICQ once (while helping a friend do tech support). I would litterally sign on ofr 2 seconds to get the 30 or so messages and sign back off so I could start sorting through them one by one. If I stayed online longer than 2 seconds I would get bombarded by even more. Other than that, treat them with respect and make them feel like they are your #1 customer. Do by no means let them push you around and demand insane things. You don't want to let them take advantage of you and your services. You need to be firm with them and use discresion. When you see thing aren't going well, begin to offer them something to calm their problems. If things are going well, many time it's best to left things un touched. Maybe a monthly letter to your customers letting them know whats going on with the busines and asking them if there is anything you can improve on would help. People like to feel a sense of ownership. When they feel like their ideas and their concerns really matter, you will gain a lot of respect from them and they will work with you more. And when problems arise, NEVER give them a an exact time or x mins until things are up and opperational. They will count that time down and be very unmerciful. Just assure them the technicians are working on the problem and will have things back to normal as quickly as possible. ;-) I hope this can be of some help to everyone out there.

[eHostSpace]

I have seen where the customer begins to abuse that "relationship" and they won't leave you alone. Before long you will dread coming online as hundreds of customers are contacting you.

wahhaha this is very true. I've got a few clients up my MSN messenger. But these customers are very nice people. They do not bother me for nothing

[webtech]

Brian,

Very nice work, there are few things which similar to my experience. I guess this can be put at articles sections too. Everyone can share and
get benifit of it.

MOD: Have a look at Brian article.


Thanks
Shan

[HarborNetworks]

Originally posted by webtech@Mar 15 2003, 09:03 AM
Brian,

Very  nice work, there are few things which similar to my experience. I guess this can be put at articles sections too. Everyone can share and
get benifit of it.

MOD: Have a look at Brian article.


Thanks
Shan

If you think it could be of some help, I'll post it in there to help everyone out.


***** OK a much better version and more in depth copy of this article can now be found int eh articles section