Resellers Support

Bob Novel · 03-02-2003, 02:23 PM

How beginner reseller can manage to provide high quality support? I mean if you have money for providing 24/7 support, then you can buy server and sell space on your own server.

And is it so necessary phone support?

Rox Off · 03-02-2003, 02:43 PM

You can use forums, helpdesk, livesupport(via chat,AIM, or ICQ), and support documents and tutorials, demodemo.com has some great flash based tutorials. After you start up you could always but a support contract through an outsource company.

Right now I do not provide phone support. All my accounts are non-profits I work with. Email and a helpdesk have worked fine.

dsgdevil · 03-02-2003, 02:49 PM

24/7 support means like the customer can post on a forum 24/7 and wait for an answer,it dosn't mean that you have to get up at night to pick up a phone call.

Logic · 03-02-2003, 03:12 PM

YEah man... I recommend that you hire a support person on though... or if you have a partner, try to get them to help you out with the support... *HINT HINT*

I am the support expert at Siguro Hosting.... ***HINT HINT NUDGE NUDGE WINK WINK***

eHostSpace · 03-02-2003, 05:57 PM

Phone support is not worth it. You will suffer under phone support. Basically, a beginner reseller can provide beetter support in a sense that he has a small group of clients and so he can handle it all.

Simple illustration would be one farmer feeding 10 pigs and one farmer feeding 1000 pigs.

eHostSpace · 03-03-2003, 04:02 AM

InvisionBoard 1.1.1 has IP chat which might be able to provide your clients with live chat in no time.

phi · 03-03-2003, 12:29 PM

one of my clients happened to get hold of my phone number. however it wasn't meant to be a phone support line. yet he calls very often about tech support issues and I have hinted he should use the other means like email, helpdesk and forums instead. how should i tell him politely that he should stop calling me and resort to the normal means so things can get done more efficiently? any advice please?

eHostSpace · 03-03-2003, 05:49 PM

Tell him that you do not provide phone support and should use the current services as provided by your company.

The same thing happened to me as I see a clietn SMS-ing me. I told him the same thing and nowadays, i see less frequent of his sms

eHostSpace · 03-04-2003, 04:06 AM

haha..what i fear the most is that clients come and call me to chat. that's the worse thing that can happen. Definitely no phone support for me and also, no toll free