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Thread: Resellers Support
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03-02-2003, 02:23 PM #1Bob NovelGuest
How beginner reseller can manage to provide high quality support? I mean if you have money for providing 24/7 support, then you can buy server and sell space on your own server.
And is it so necessary phone support?
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03-02-2003, 02:43 PM #2Rox OffGuest
You can use forums, helpdesk, livesupport(via chat,AIM, or ICQ), and support documents and tutorials, demodemo.com has some great flash based tutorials. After you start up you could always but a support contract through an outsource company.
Right now I do not provide phone support. All my accounts are non-profits I work with. Email and a helpdesk have worked fine.
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03-02-2003, 02:49 PM #3dsgdevilGuest
24/7 support means like the customer can post on a forum 24/7 and wait for an answer,it dosn't mean that you have to get up at night to pick up a phone call.
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03-02-2003, 03:12 PM #4LogicGuest
YEah man... I recommend that you hire a support person on though... or if you have a partner, try to get them to help you out with the support... *HINT HINT*
I am the support expert at Siguro Hosting.... ***HINT HINT NUDGE NUDGE WINK WINK***
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03-02-2003, 05:57 PM #5eHostSpaceGuest
Phone support is not worth it. You will suffer under phone support. Basically, a beginner reseller can provide beetter support in a sense that he has a small group of clients and so he can handle it all.
Simple illustration would be one farmer feeding 10 pigs and one farmer feeding 1000 pigs.
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03-03-2003, 04:02 AM #6eHostSpaceGuest
InvisionBoard 1.1.1 has IP chat which might be able to provide your clients with live chat in no time.
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03-03-2003, 12:29 PM #7phiGuest
one of my clients happened to get hold of my phone number. however it wasn't meant to be a phone support line. yet he calls very often about tech support issues and I have hinted he should use the other means like email, helpdesk and forums instead. how should i tell him politely that he should stop calling me and resort to the normal means so things can get done more efficiently? any advice please?
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03-03-2003, 05:49 PM #8eHostSpaceGuest
Tell him that you do not provide phone support and should use the current services as provided by your company.
The same thing happened to me as I see a clietn SMS-ing me. I told him the same thing and nowadays, i see less frequent of his sms
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03-04-2003, 04:06 AM #9eHostSpaceGuest
haha..what i fear the most is that clients come and call me to chat. that's the worse thing that can happen. Definitely no phone support for me and also, no toll free
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03-04-2003, 11:42 AM #10phiGuest
thanks for the tips. I told him as politely as I could and the next thing i knew - an email support request from him (a first)
Thank goodness, else I would be chalking up tons of mobile phone bills *faints*
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