Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger who had to cancel his trip after finding out he has terminal cancer. The incident unearthed earlier cases of Spirits difficulty handling customer complaints. A couple of years ago, CEO [...]

[url=http://www.pingzine.com/issue-52-10-tips-for-handling-customer-griping/]More...[/url]