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10-03-2012, 04:57 AM #1
- Join Date
- Dec 2003
Issue 52 – 10 Tips for Handling Customer Griping!
Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger who had to cancel his trip after finding out he has terminal cancer. The incident unearthed earlier cases of Spirit’s difficulty handling customer complaints. A couple of years ago, CEO [...]