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01-13-2012, 07:53 AM #1
- Join Date
- Jun 2008
Choosing the right company to outsource server support
More and more IT companies are moving towards outsourcing their technical support, as because it is not only cost effective but also safe and secured. Outsourcing your server support will enhance your business operations in a smooth and an easier way. It saves your time and other support expenses.
With so many options available in the internet market, choosing a right company to outsource your server support becomes much complicated. So, how to make a right decision? What are the factors to consider? How to get a successful outcome?
To start with,
* Initially make some research on the prices that offered. Are there any hidden costs?
* Where your support company is located and their business timings.
* Read testimonials from other businesses whom they support
* Kind of support does your outsource company provide and how quick and effective are they.
* Clarify whether the company has sufficient resources for your project.
* Qualification and experience their technical staff has.
* Learn about the companyís confidentiality and reliability.
* Ensure 24 hours phone and live chat support for your customerís queries.
* Their technical ability and report process.
* Look for the depth of the service provided.
* Their guarantee on failures and issues.
* Systems and process that your company uses for the smooth support.
* How do they monitor and keep track of the support tickets.
* Data backup policies in case of failures.
With these points in your mind it is easy to choose a right company to outsource server support that will provide a long lasting, reliable and a cost effective service to your businesses.
Get the best possible support and make a real difference in your business..