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Thread: Problems with Ampira.com
08-29-2004, 03:09 AM #1demahomGuest
Problems with Ampira.com
I've got a new customer who is currently being hosted with Ampira.com. He had decided to change his hosting from them to us.
His hosting company registered his domain name with Tucows and since he requested a transfer, I had emailed Ampira to have the dns change to point to us or to provide us with a login detail for us to manually change it ourselves.
I had emailed their support on the 26th August 04 but till today, I have yet to receive a reply email.
What do you suggest that I do now?
08-29-2004, 03:56 AM #2
- Join Date
- Jan 2004
I would get the client to do it himself. They will trust the client more!Seeksadmin - For all your administration and security needs.
08-29-2004, 04:23 AM #3demahomGuest
I'll try to ask the client to do it himself.
I decided to help him by emailing the company out of goodwill. I did cc a copy of the email to the client himself.
Guess they could be busy or might just be one of the isolated cases in which they has overlooked.
Will post the outcome once I have updates on it.
08-29-2004, 12:14 PM #4
- Join Date
- Mar 2004
If that company is lame enough they won't change it. Tell them something like "I want to change the dns servers to my other account and I'll point the IN A direct for the www domain to your server", but don't tell them the customer is changing to another hostFor reliable shared and reseller hosting, visit RadixHosting.
08-29-2004, 01:02 PM #5shibucvarugheseGuest
Tell your new customer via (email) or put a chat support on you website
Tell your new customer via (e-mail) to change the dns entry ,in the domain manager to your once the transfer is complete.
providing transperent technical webhosting support...
08-29-2004, 01:21 PM #6demahomGuest
Welcome to WHC!!!
Well the problem is, my customer does not have any login details to log into the domain control panel to change the dns entry.
08-29-2004, 01:35 PM #7webtechGuest
In this case only client can get control over domain. He should call or emal them and ask for login details.
08-29-2004, 02:00 PM #8shibucvarugheseGuest
your client can use the forgot password option
Your client can use the forgot password option at /secure,ampira,com/frameset.vps if the client knows his username ..
supportpro,com -- providing transperent technical webhosting support
08-29-2004, 02:03 PM #9demahomGuest
Thanks for your input guys.
Will try to get my client to contact them directly or even try the forgot password option.
09-08-2004, 12:15 AM #10demahomGuest
Just an update.
Finally ampira responded to the email sent by my client.
Funny though, I did email them and cc a copy to the client requesting for some info but they wouldnt respond back to the email.