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Thread: Webhosting is a Joke nowadays
02-26-2003, 08:07 PM #1Red HapGuest
Customers want 'everything' yesterday. And they want it for nothing (or very damn close to nothing). They want replies for "Oh, my web site does work!" within 15 minutes, and they 'think' they're always right, when they're usually far from it.
Web hosting has turned into the sick joke of the Internet, it's become a sad commodity.
80% of web hosting customers are impatient, unobtrusively rude, cheap, and are the TRUE scam artists of the industry. Every web host I've been in contact with experiences chargebacks with 30-60% of their sign-ups, even after they've provided the service for months! Why should they waste the effort and hard drive space with a idiot for a customer that is only in it for a free ride?
There's no loyalty, decent services are getting slandered in message boards just like this one everyday, and there's no real money to be made for anyone.
I am sick of it, and I am sure many people who work at a Web Hosting company (or run one) feel the same.
02-27-2003, 02:13 AM #2northwindGuest
the problem is,
many people who request web hosting isn't educated enough to make a decision and such.
thus, the reason why everyone is so edgy.
02-27-2003, 03:18 AM #3eHostSpaceGuest
Basically, i've faced difficult clients before too. I used to be in the webhosting business before i called out (don bother to ask me why) and I am back again. I used to face customers who said that the 12 hours waiting (for the dns to resolve) is stupid and rubbish and say i shouldnt take so long to setup their account.
02-27-2003, 07:50 PM #4victorGuest
Works both ways IMO ... like everything else there are good customers and bad customers, good hosts and bad hosts. If only you could send all the bad customers to the bad hosts ...
02-27-2003, 09:38 PM #5LogicGuest
I think that a smart host would be picky about his customers. I would grill the hell out of them before even thinking about letting them try and set up an account... I'd let them know about every single step along the way too! I'd tell them up front how long it would take for the dns to resolve, how long it would take for the domain registration to come through, the works!! I'd let them konw it all... and if they ***** in the future, tell them, "thank you for your business, we would like you to leave".... let them finish they're month's payment and shut them off...
02-28-2003, 07:08 AM #6matt2kjonesGuest
The Problem with webhosting is this.
There are allot of companies out there these days, which offer incredibly cheap services, but the quality of the host is low.
then there are hosts that are a little more expensive, but offer better quality.
Now, if your 'new' to making websites, or the internet, and you wish to get space
who will you go for, the cheaper host, or the more expensive one
think about it.
this person is new to this kinda thing, doesn't know about bandwidth, uptime, what things like pop3 accounts, php and mysql are. etc
That person will probably go for the cheaper host.
Now, more advanced users looks for better quality, better bandwidth, better services, but are willing to spend more money because they 'understand' hosting.
so, you gotta think like this. Who do you want your customers to be???
cheaper hosts, with less quality services should target 'new' or 'less-experienced' users
more expensive, Better quality hosts, should target people who no more about what they are getting
dont get me wrong, cheap hosts can sometimes provide really good services, and some expensive hosts can provide crap services for bad prices
but usually, what u pay for is what you get.
03-08-2003, 05:25 PM #7WoofcatGuest
i think more of a problem is all the hosts out there who are either clueless newbies or treat their customers like crap... customers always thanking us saying how much better we are than other hosts they've used... feel sorry for poor customers who don't know any better using some of these hosts...
i think the ideal is to offer "incredibly cheap services" *and* quality support...
03-08-2003, 10:26 PM #8eHostSpaceGuest
Some hosts are newbies and have no knowledge of what they are doing. There are some hosts who even come up to me for help when their clients press them. As friends, I would normally provide assistance up to a level where I can. The rest -- it's really up to them to decide. I cant be always there for them.
03-09-2003, 09:17 AM #9eHostSpaceGuest
Precisely. I feel that one should not enter the webhosting bizworld if he havent got enough knowledge. He needs knowledge to the extent that he can answer about 95%-100% of his clients queries. Simple queries including what is the nameservers of your company and what is the mail server etc.. should be answerable. Or else, I would suggest him/her to be out of this business and do more researches before making a comeback
03-09-2003, 11:30 AM #10WoofcatGuest
a lot of the problem is that with control panels nowadays people think they can run a web host if they can figure out cpanel/whm or whatever without any knowledge of the underlying os or how things really work...