How many of you give live chat support?

[whcdavid]

Hi Guys,

How many of you give live chat support?, Is this bringing more sale?.

Any sueggestions?

Thanks
David

[denis]

We didn't support Live chat on our sites a long time ago and I don't think
that it has influence on our sales.

[Pixelation]

I provide live chat but not 24/7. It's nice for potentional customers, they can ask what they want before they purchase and you can try to convince them hehe

[bukdor]

Yeah, I too offer Live Chat whenever possible.

And now that I have figured out my problem with my GPRS connection to my laptop, I should be able to provide almost that.

But I think it's just a great thing to have, for when your users or potential customers want questions answered. And if they are anything like myself, they would want the answers quick.

[Tris]

I dont offer it on my website... well I do but its a long story.

Phone support brings more customers in that live chat

[Pixelation]

Those toll free phone numbers, are they free for people who call from Europe too?
I always wondered that ...

[Tris]

no... they have to pay international rates... you can get numbers in europe which are free phone though

[bukdor]

Hey,

Thanks for the 800 number idea guys! I just realised my mobile phone provider offers me a usable 800 number for a low monthly cost and if I recieve alot of calls, I can get flatrate.

So looks like once again, this forum has helped my developed my services!

Thanks,
bukdor

[Tris]

"this forum" is happy to help

[Pixelation]

Is there anyone here who has a company that provides 24/7 live chat support?