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08-08-2004, 07:05 PM #1MatrixResellerGuest
turboiis VERY POOR Customer Service!
I thought I would let everyone know how bad turboiis (dot) com ( AKA turbo IIS 2003 & ObjectsFarm (dot) com ) really is. We downloaded there trial version and tested for almost 20 days on 15 servers. It seemed OK and seemed to work. No big issues.
We then paid out €549.00 EUR for the full version for one server to test it out in the full version before spending over $20,000 to install it on all of our system. It did seem to do OK about the first 12 hours it seemed the same as the demo. After that it just went down hill. Remember we had tested the demo and had it running for almost 20 days. Front Page started to mess up for end users, asp.net stopped working or caching those pages even when it should not have, the list goes on with the issues. They said try to reinstall it. So we did and the same thing again. So we removed it. We then upgraded one of the other system to full version less then 8 hours this time a little more loaded system and it started to do the same thing. Again they said reinstall it on this system. We did. Same thing.
So we gave it ONE more try on a 3rd system, same thing. Demo worked fine full version just kills every thing.
So this was only 2 or 3 days after we paid and had been working with them. We asked for a refund and told them it was removed from ALL of our systems, demo and full version as it just would not work for us. We even offered to pay a "restocking fee". They said we don't offer a refund thats why we have the demo. Hmmm, OK so the demo works but your full version for some reason does not and you still will not give a refund.
Well to make a long story short, still no refund, now they don't answer there emails, program does not work and out over €549.00 EUR and oh yea paypal can't get your money back ether, because it's software.
I don't like companies that can't stand behind their product(s).
More info and the story here: forum.vortechhosting (dot)com/showthread.php?t=7029&page=4&highlight=turbo
08-08-2004, 07:23 PM #2denisGuest
Sorry to hear your bad experience!
Can't you do a charge back through your Credit Company?
08-09-2004, 03:40 AM #3
- Join Date
- Jan 2004
I am sorry to hear about it. IT is good that you spread the word about them. You should try to chargeback or talk to whatever you paid with if you used paypal talk to them.Seeksadmin - For all your administration and security needs.