Results 1 to 10 of 18
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07-24-2004, 09:07 AM #1WHC Administrator
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- Dec 2003
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- 7,868
What are main issues you get mostly?.
Hi,
As a webhsoting owner or tech support, what are the main problem or receive mostly from your clients.
I beleive mosly email problem and nameservers issue, what do you guys think>
Thanks
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07-24-2004, 10:17 AM #2denisGuest
Hi,
We often have problems with customer's overfilled mail boxes,
unlettered webdevelopers etc ...
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07-24-2004, 10:50 AM #3WHC Guru
- Join Date
- Jan 2004
- Posts
- 3,363
email and propogation issues
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07-24-2004, 12:18 PM #4Guru Wanna Be
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- Mar 2004
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- 836
PHP libraries etc. When they are installing a script and they don't manage to get it running...
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07-25-2004, 01:00 AM #5wirelessguyGuest
Also SSL installaion.
Shopping cart configuration
AOL mail blocking
just my 2 cents.
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07-25-2004, 04:47 AM #6WHC Guru
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- Jan 2004
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Spam that is anouther one and yes scripts not working.
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07-25-2004, 06:44 AM #7Guru Wanna Be
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- Mar 2004
- Posts
- 836
I think scripts not working is the pain in the *** for technical support staff...
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07-25-2004, 07:01 AM #8WHC Guru
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- Jan 2004
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well my philosophy is to help the customers. So I teach them what they did wrong and they dont do it again. Simple!
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07-28-2004, 05:10 PM #9Guru Wanna Be
- Join Date
- Mar 2004
- Posts
- 836
If you have 300+ customers, have fun teaching
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07-28-2004, 05:21 PM #10WHC Guru
- Join Date
- Jan 2004
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- 3,363
I have over 9k customers. Try me
. I tell all my support staff to as well.
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