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Thread: uptime policy
02-29-2004, 11:51 AM #1wirelessguyGuest
If you don't meet your uptime, If customers ask for refund for that month?. How would you handle this situation?
02-29-2004, 05:57 PM #2pdiddyGuest
for a customer it shouldn't be easy at all to say you've breached uptime policies...but if they really monitored my stuff and said it was down this time this time and this time, then i'd give him a refund for having no life what so ever and actually monitoring the server.
03-02-2004, 02:00 AM #3wirelessguyGuest
Thanks piddy for your info.
03-02-2004, 04:21 AM #4pdiddyGuest
lol since i posted that we actually had a customer say we breached our uptime guarentee, since he couldn't prove it we had to say no. But he said he'll log for this month so I guess we'll see what happens
03-02-2004, 10:10 AM #5LippyGuest
The best method of doing(though I don't now), is to have a 3rd party like alertra.com to moniter uptime and have the logs readily avialble to show clients for proof of uptime, or lack of uptime.
03-02-2004, 03:05 PM #6pdiddyGuest
Thanks for that website I never knew it existed hehe.
03-02-2004, 03:33 PM #7
- Join Date
- Jan 2004
I use my own monitoring service. I have an email called uptime@ my domain and it is sent to that every day with an average and then at the end of the month with the total average for the month.
I host the Port monitoring at my work as they have broadband and a very reliable and fast connection.