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Thread: Live Support??
02-12-2004, 01:21 AM #1wirelessguyGuest
Do you think live support will increse sales or waste of time. Supporting client one by one some times go crazy.
02-12-2004, 07:18 AM #2flumpsGuest
offering live support is good in a way, beacsue clients know they can reach you 24/7 if there is a problem such as server(s) going down etc. but it also can get anoying if you dont have enough staff to handle like 100 live chat requests :P
02-12-2004, 09:47 AM #3LippyGuest
Live support has its up and downs. As already stated it can be great if you can have atleast some one always available to answer requests, questions, and such. But it can also look bad if no one is available because clients will come to your site expecting to get some one only to see "Offline" or not there type of message. This isn't to remind you what WingServers has stated, what happens when you only have a handful of people and requests, questions and the link pouring in like a waterfall. You have to make people wait, and we all know people don't like to wait when they are paying.
02-12-2004, 12:41 PM #4bannersworldGuest
I would recommend to have livehelp, definetly will increase your sales. Visitors might have good feeling when they talk in livehelp.
Definetly I would recommend, but some times it pain, but no pain no gain
02-12-2004, 03:31 PM #5RapidGuest
Well my way to handle this is simple
make sure you have chat client that can support different departments
IE: Sales, Support, ETC
Now when you login to a specific department lets say 'support' you won't be bothered with sales inquires, but you do have to cover your companies behind, higher someone to monitor the sales department, offer $2 or $3 per customer they help.....
Having live support will always help you gain customers, people like to like they can reach you if they need to, for instance ever since my company bought a 800 # we have not had many people use the #, but people like to know it exists!
02-13-2004, 11:29 AM #6
- Join Date
- Feb 2003
Live support is one of them things that most people won't use very often, they might not even use it. But they do like to know it's there if they need it. It's like going on holiday and buying insurance. The chances are that you won't need to use it but it's always good to know it's there if you do need it."Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning."
02-13-2004, 04:03 PM #7
- Join Date
- Jan 2004
If you were signing up to hosting would you want "live 24/7" support? Of course you would. It gives the customers security. They may not use it when on your service but they will use it for sales and may use it every know and then. Over all it is a good idea to have live chat, it can though cause troubles.
Just way the pros and the cons and then decide for yourself. It all depends on how many customers you have? how much you are paying etc.