Results 1 to 1 of 1
09-05-2009, 03:14 AM #1
- Join Date
- Sep 2009
Why ZNet India - Dedicated Hosting - 100% Guaranteed Service Level Agreements
Selecting a good Hosting provider requires multiple considerations like Core hosting expertise, best in class infrastructure, Reliable, Customizable Offerings and Transparency in hosting environment, Cost efficiency and a Robust Service Level Agreements
SLAs are an important key part of any hosting contract, and can actually save money for the customers. Ensure that the enterprise hosting provider offers guaranteed SLAs for availability, performance, and problem resolution in alignment with your needs, and does not overcharge for it. Also, see if the providers stipulates clearly what would happen if the provider does not meet the expectations as mentioned in the SLAs.
Remember, hosting is a long-term partnership and you must choose a provider carefully to get the most and best bang for your bucks!
At the center of the ZNet India 100% uptime SLA is a promise, and it takes more than good intentions and refunds to live up to that promise, You get quality servers with world-class infrastructure that translates into great reliability and uptime. As a result, within our own server farm and facilities that are under our own control and management, we guarantee that our network will be up and functioning 100% of the time.
We guarantee that the network will be available 100% of the time in a given month (this does not include functionality of software/services on a server), excluding scheduled maintenance. If network downtime occurs the customer will be refunded 5% of their monthly fee for every 60 minutes of downtime, up to 100% of the customer's monthly fee.
Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services, daemons, software running on your server, or hardware failure on a server. Network uptime means the network itself will be up and available. In situations where a client runs a cluster or redundant server they can take advantage of the 100% uptime guarantee by eliminating a single point of failure in their hardware.
We are not responsible for outages or circumstances beyond our control that hinder access to your site or server. The following are excluded from the monthly calculation of Service Availability:
- Scheduled downtime or maintenance (kernel, software updates, hardware upgrades or replacement)
- Traffic conditions on the Internet outside our network
- ISP or local problems such as Browser or DNS caching
- DDoS, Attacks, Exploits or hacked servers
- An outage from an upstream facility outside of our network
- Interruptions or failure of individual service caused by client, their employees, client's customers, friends, or family to their service.
- Inaccurate installation or configuration of software by the client or non-staff, 3rd party software, client abuse or over utilization of resources.
Data Center (NOC) Guarantee
We guarantee that the critical systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance. We will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee).
Critical systems includes - functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling, but does not include the power supplies on customers' servers. NOC downtime exists when a particular server is shut down due to power or heat problems and we record such a failure in the support ticket system.
Hardware Guarantee - (Dedicated Server clients only!)
We guarantee the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within 2 hours of problem identification. This guarantee of 2 hours does not include additional actions such as software installations, OS reinstalling, or other data or backup services. In the event that it takes us more than 2 hours to replace faulty hardware, we will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee).
Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease.
Our SLA’s give you and your employees the power – and the peace of mind – you need to run an efficient, effective, profitable business. Your SLA guarantees include:
* 100% Network uptime
* 100% Infrastructure availability
* 4-hour hardware replacement guarantee
* 24/7/365 support from our “Always There” team of professionals.
For most things, the difference between 99.9% and 100% is minimal. In our business, it’s everything. If that percentage point is important to your business too, then it’s time to put the ZNet India 100% SLA to work for you.