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07-14-2007, 05:56 AM #1
- Join Date
- Sep 2006
We guarantee peace of mind with our TOPNOTCH webhosting support
Yes that's true... We have the most qualified techs with the level of experience that is unbeatable and hence promise a guaranteed support that no other outsourced firm can offer..
We have the following number DEDICATED techs available (Level 3 & Level 2) on per shift basis and hence thought of announcing in public so that; those people who are desperately waiting for someone to take care of their support and have a peace of mind, can grab this opportunity.
Level 3 Dedicated techs : 3
Level 2 Dedicated techs : 2
(Techs are available in the following shifts :
8.00pm - 4.00am
4.00am - 12.00pm
12.00pm - 8.00pm
*All time zones are in US Pacific timezone)
All five techs are certified techs and we can provide you with their respective certification number for reference, if you would like to.
We can also arrange FREE trial for the above techs (provided the trial is sanctioned by ThinkSupport management). Please contact us to know more..
All the above techs have a very good experience (min 2 years in case of level 2 tech and maximum 5 years in case of level3 tech) on both Linux and Windows hosting platform and all the major control panels such as whm/cpanel, Plesk, Directadmin, Helm, Hsphere, Ensim etc..
All the above mentioned techs are skilled techs with excellent English communication skills. You can chat with them live to get a brief idea about their grammatical and written communication skills. Each tech works for 9 hours a day - 6 days a week. The weekly off for the dedicated tech can be arranged as per your business off peak days.
A brief description that would differentiate a Level2 tech with a Level3 tech :
Level 2 support can handle server related issues -- including technical chats, fixing issues that need to login to server with ssh or Administrator privileges (for windows servers), installing thrid party scripts with the help of rpm, configuring remote and local backups, monitoring the servers and applying the fix for the respective problems.
Eg – Controlling spamming issues, server high load issues, minor dos attacks etc.
Level 3 support can handle all kind of server related issues that can be managed remotely. This includes everything right from compiling different applications like third party applications, kernel installation and upgrades, controlling dos attack and spamming issues on the server, troubleshooting failed services etc.
Eg – Fixing spamming and dos issues, installing and upgrading kernel from source, grsec patches, securing server with the help of third party scripts, load management etc. In short all mom and pop issues related to server.
You can interview the tech before deciding to go live with him and later have direct access to his personal IM to stay in touch during the entire shift. The number of above techs is subject to availability and will be assigned to companies who signup with us on first come first serve basis.
To know more about the prices and the free trial offer, please email us at : sales [@] thinksupport.net
Anyone has any questions or doubts, please feel free to contact us..
Note: Please note that the live chat options offered on our website are strictly for sales support and hence it is possible that, they may be in away mode at some part of the day.
You can reach us via email anytime at sales [@] thinksupport.net and we will get back to you within 5 hours.