In a business environment, developing a work culture is a very important step in one’s career path. Things like checking up all the deadlines, come to work on time and maintaining a cordial relationship with your peers constitute as good work culture. Same principles apply when you are on the other side of the glass door and if you are a web host more so as you are responsible for customers and based on their experience your company thrives. Of late, it is observed that several web hosts are shutting down business because they are losing customers and gaining poor reputation. On closer inspection, it has become clear that these companies lack the basic ethics which every web hosting companies needs to follow. Take a look at some of them listed below and incorporate them in your work culture to ensure that your company doesn’t become another one to bite the dust.
Up-time should be the Goal:
As a global rule of thumb, every possible flaw in the system will be ignored if the sites that you are hosting stay online 24X7. Features and services needed for the smooth operation of the websites are all in order and in perfect working condition. Although a small downtime is acceptable, anything more than that is not.
Usually when the downtime nightmare takes place, the hosting websites experience certain side effects. Web monitoring agents search for websites which have been in limbo for a certain time. These agents have the power o suspend or even delete these inactive sites. Not to mention the visitors who will also remove the sites from their lists thinking the site is closed. To avoid such incidents, maintaining a 100% up time record is ideal.
Map the Performance:
As a web host, you will always have profits on your mind. That is the reason you will want to cram as many sits as you can in a single server. The downside of this practice is that, all the websites will not be able to perform optimally. You should make sure that all the sites that you are hosting perform well. The one way to ensure that this happens- stop overloading the servers.
Make Customer Service/Support an Experience:
We all know that things that you really want to avoid just come back and smack you on the face. These will be times when servers will crash and when they will require through maintenance. During these time s you should make sure that your customers know about it. To ensure that the alerts are not treated as spam, give your customers options to receive updates.
Deliver What You Promise:
Industry experts state that customers will waste no time in moving to a different host, if they don’t really keep up with their promise. Certain web hosts will promise to launch revolutionary services which will change the face of the web experience you are going to hear a lot of excitement from your customers but if these promises fall flat, all you are going to hear the customers say is “nothing to do here”.
Remember, you thrive through your customers:
Bear in mind that your company makes money through the web masters and that your relationship with these people is direct and you are paid by them. It is important to not annoy the customers as you might find yourself out of business. More importantly ,recession is at large and to keep yourself from going down that road, makes sure that your customers are happy and automatically your company will prosper.
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